How many personnels are there in Hefeng Carton Plant?
Do you provide transfactory verification or VAT invoice?
How about the production scale of Hefeng Carton Plant?
Have you got the ISO quality certification?
How about the QA of your products?
How about your production cycle?
Are your products qualified for environment protection?
How about your productivity?
How about your shipping capability?
Do you support delivery?
Do you accept E-mails?
How do you make the quotation?
How do you treat clients' complaints?
Whom clients can complain about their dissatisfaction?
How about the approaches for complaints?
More than 300 now.
We do provide transfactory verification and 17% VAT invoice.
It covers more than 10,000m2, with equipments such as 3-color printing machine, mono/multi-color printing machine, pasting machine, pressing machine, etc.
We have got both the ISO 9001:2008 and ISO 14001:2004 certifications in Nov 2009.
We have strict quality management and require our staff to go training for QA study. We stick to the 3 NEVER policy: Never Accept Waster, Never Make Waster, Never Output Waster.
Generally 4-5 days for complete production. For special urgent order, we can make it short to 2 days or less.
Our products have been all qualified for SGS certification of environment protection standards.
Daily 30,000-40,000 cartons.
We have series of long vehicles dedicated for delivery, and some cars dedicated for sending samples to client and solving urgent problems at client side.
Under 50km for free; Over 50km for extra charge, but we can negotiate the charge if the goods are over ¥10,000.
Yes, please send documents for carton print or other related data to our mailbox: info@hefeng.com, and we will check and reply you as soon as possible.
Generally we quote in inch2 by different paper materials. Meanwhile we also allow quotation in cartons.
We are positive to all clients' complaints, because their complaints are exactly the motivity of our improvement.
So we think each complaint is valuable and we will seriously treat and record each complaint and suggestion.
Clients can complain all of our service staff, including salesmen, merchandiser, sales manager, drivers of delivery, etc.
To complaints without being treated, recorded, improved, and complaints about our service attitude, just feel free to directly tell our chief manager.
We welcome you to express your complaints in the following approaches:
1. By written forms in fax, like [Quality Complaint Form], [Customer Contentment Questionnaire], etc;
2. By phone call: We will record the content and soon deploy research for improvement;
3. By present communication while visiting our company.